Troubleshooting

Recently I tried to install Maximo Spatial package to a Maximo instance. After the Spatial package was installed, I tried to login Maximo to verify the result of the installation, got the following error: Login Error You cannot login at this time. Contact the system administrator And the error page parameters are loginerror.jsp?group=system&key=NoLogin Investigated on the log, cannot find any useful information since no exception happened for this case. After research through Mr. Google, looks like it was caused by useAppServerSecurity was updated issue. To verify my assumption, opened the file maximo.properties (default location in Windows C:\IBM\SMP\maximo\applications\maximo\properties), the value mxe.useAppServerSecurity=1, means it will use LDAP authentification. But in my Maximo instance I was configured it used Maximo application authentication. It might be updated during the Maximo Spatial package installation. ...

Yes, I am still working on BIRT report as fire fighter for one of my projects. Now was into another tricky issue. The BIRT report I am helping on looks all good except when try to export it to PDF. Some particular page the content cross the footer, such as below: Tried different options, such as setting page break, modified padding of the row. But none of them solved this issue. Tried asked MR. Google, but didn’t find any useful solution on it. The client can accept to move the paging number to the top, but it will require to update the master page template, and I thought it is not a good solution as well. I can understand this should be caused by pdf export function on calculating the page content might be different with how BIRT report, but cannot figure out which setting might cause the problem. ...

2 years ago was working on developing Maximo BIRT report in client laptop, which was installed firefox browser by default. There was not issue when I installed and configured BIRT report development environment at that moment. Recently in my project one of the my team member was on paternity leave, I had to roll up my sleeve again to pick up the a BIRT Report he was working which was required hard deadline (Firefighter is always my other role in the projects). Followed the instruction to install and configure my local BIRT report development environment, everything was good until tried to run the report in Eclipse, got the following error: ...

Recently encountered a pretty strange issue when tried to release an simple Maximo workflow to production environment. The workflow is to allow business team (Maximo Support team) to review new service request, to decide to create related work order, or cancel service request. The following is the workflow diagram: This workflow is working fine in testing environment. When we implemented the same workflow in production, doing the production check-out: created a new SR, attached it to this workflow, started the workflow, got the error message: BMXAA4299E ...

On one of the Maximo production release, we need to modify one of the start center template in production. But when click the start center template would like to modify, but got the following error: BMXAA7941E — You cannot modify this template because it is being modified by another user The issue was caused by someone open this start center template to modify, but forget to save or cancel the modification. It will keep this start center being locked by this user, until he/she save or cancel the change. We need to identify which user is modifying this template, and ask him / her to unlock the template by save / cancel. Unfortunately Maximo doesn’t provide the way to check who is locking the start center template. The only way you can figure out is through query the table “scconfig” in Maximo database directory. Open sql tool, execute the following sql script: ...